Privacy Policy

At SwiftConnect Solutions, located at No. 17, Section 3, Ren'ai Road, Daan District, Taipei City, Taiwan 106, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services for Chunghwa Telecom recharge in Taiwan. By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: This includes your name, email address, phone number, billing address, and payment information (credit card details, bank account information) when you register for an account, make a purchase, or contact us for support.
• Usage Data: We collect information about how you use our services, such as the pages you visit, the recharge amounts you select, your IP address, browser type, operating system, and access times.
• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior and preferences. This helps us personalize your experience, analyze trends, and administer the website. See our Cookies Policy for more details.
• Device Information: We may collect information about the device you use to access our services, including the device type, model, and unique device identifiers.

2. How We Use Your Information

We use the information we collect for various purposes:

• To process and fulfill your Chunghwa Telecom recharge requests.
• To provide customer support and respond to your inquiries.
• To personalize your experience and provide tailored content and recommendations.
• To send you important updates, notifications, and promotional offers (with your consent).
• To analyze website usage and improve our services.
• To detect and prevent fraud and unauthorized access.
• To comply with legal obligations and enforce our terms of service.

3. Data Storage and Security

We store your personal information on secure servers located in Taiwan. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data (e.g., payment information) using SSL/TLS technology.
• Firewalls and intrusion detection systems to prevent unauthorized access.
• Regular security audits and vulnerability assessments.
• Employee training on data privacy and security practices.
• Physical security measures to protect our servers and data centers.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

4. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

• Service Providers: We share information with third-party service providers who assist us with payment processing, customer support, data analytics, marketing, and other essential functions. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Chunghwa Telecom: We share necessary information with Chunghwa Telecom to process your recharge requests and ensure accurate billing.
• Legal Authorities: We may disclose your information to government authorities or law enforcement agencies if required by law or in response to a valid legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise your rights, please contact our Data Protection Officer, Ms. Lin Mei-Hua, at privacy@swiftconnectsolutions.com.tw or call us at +886 4 2294 2600.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain your data for 7 years to comply with accounting regulations in Taiwan.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

SwiftConnect Solutions
Data Protection Officer: Ms. Lin Mei-Hua
No. 17, Section 3, Ren'ai Road
Daan District, Taipei City, Taiwan 106
Email: privacy@swiftconnectsolutions.com.tw
Phone: +886 5 1149 0538