SwiftConnect Solutions

SwiftConnect Solutions offers a variety of recharge amounts to suit your needs. Currently, you can recharge with NT$100, NT$300, NT$500, NT$1000, and NT$2000 denominations. We are continuously working to expand our offerings based on customer demand. Check the Recharge Methods page for the most up-to-date list of available amounts.

The validity period of your recharge depends on the amount you choose. Generally, a smaller recharge amount (e.g., NT$100) will have a shorter validity period than a larger recharge (e.g., NT$2000). Chunghwa Telecom sets the validity periods, and SwiftConnect Solutions reflects these durations. Please refer to the confirmation message you receive after recharging, or log into your Chunghwa Telecom account to view your remaining balance and validity.

We strive to make recharging as convenient as possible. SwiftConnect Solutions currently accepts major credit cards (Visa, Mastercard, American Express), debit cards, and LINE Pay. We are also exploring other popular payment options in Taiwan to further enhance your recharge experience. You can find the list of accepted payment methods on the Recharge Methods page and during the checkout process.

Yes, absolutely. SwiftConnect Solutions prioritizes the security of your personal and financial information. We use industry-standard encryption technology (SSL) to protect your data during transmission. Our payment gateway is PCI DSS compliant, ensuring that all transactions are processed securely. We also have strict privacy policies in place to safeguard your information. For more details, please review our Privacy Policy.

You can check your remaining balance in several ways: 1) Dial *867# on your Chunghwa Telecom mobile phone. 2) Log in to your Chunghwa Telecom account on their official website or mobile app. 3) Contact Chunghwa Telecom customer service directly. 4) Some recharge methods through SwiftConnect Solutions may also provide a balance update immediately after the recharge is processed.

If your recharge was unsuccessful, please first ensure that you have sufficient funds in your chosen payment method and that you have entered all information correctly. If the problem persists, please contact our customer support team at support@swiftconnectsolutions.com or call us at 02-7755-3888. Please have your transaction details ready, such as the recharge amount, phone number, and payment method used. We will investigate the issue and assist you in resolving it as quickly as possible.

If you entered an incorrect phone number during the recharge process, please contact our customer support team immediately. While we cannot guarantee a refund (as the recharge may have already been applied to the wrong number), we will do our best to assist you. Providing us with the correct phone number and the recharge details will help us investigate the matter and explore possible solutions.

In most cases, recharges are reflected in your account almost immediately. However, it can sometimes take a few minutes. Please wait for at least 30 minutes and then check your balance again. If the recharge is still not reflected, contact Chunghwa Telecom customer service or reach out to our support team with your transaction details, and we will investigate the issue.

While creating an account is not mandatory, having an account with SwiftConnect Solutions provides numerous benefits. With an account, you can save your preferred payment methods, view your recharge history, and receive exclusive promotions and offers. Creating an account is quick and easy – simply visit our website and follow the registration process.

Currently, SwiftConnect Solutions does not offer the option to schedule recharges for a future date. However, we are exploring this feature and may introduce it in the future based on customer demand. Please check our website for updates.